Tangerine orders are perishable and not refundable once we have shipped. You can cancel an order as long as we haven't shipped it yet, and we'll refund your money.
The accuracy of your delivery address is your responsibility as well, there are no refunds for orders with incorrect shipping addresses.
You should expect to receive your refund within two weeks of cancellation, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your cancellation once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We ship Ojai Pixies FedEx Ground to the continental US and Express 2-Day (2-day guaranteed delivery) to Alaska and Hawaii.
We ship Seedless Kishu mandarins FedEx Ground to CA, NV, and OR and Express Saver (3-day guaranteed delivery) everywhere else except Alaska and Hawaii. Sorry Arizona customers, we can't ship citrus to Arizona - AZ state law forbids it.
Please note: Because of shipping times to the Eastern U.S., we ship Monday and Tuesday only, so fruit will arrive by week's end and not risk sitting outside in freezing weather over a weekend.
If you are in a state that freezes, we strongly recommend shipping to an address where someone will receive the fruit and bring it indoors; in the past we've had fruit freeze on a doorstep and cannot be responsible if it does.
If you want to order multiple boxes and have us ship them out to a list of friends and family, please Contact Us (with "Pixie Order" in the Subject line). We'll give you a custom estimate and delivery schedule options.